MEAL Manager

Job Description


The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.


 The MEAL Manager will be supervising the country MEAL team to provide technical leadership in all monitoring, evaluation, accountability, documentation and knowledge management for all projects, which are implemented by DRC in Ethiopia and Djibouti. The MEAL Manager will coordinate the design and implementation of program monitoring systems and databases for the projects. S/he serves as primary focal point for all the MEAL initiatives and will work in liaison with the Head of Program in indicator measurement, data analysis, regular monitoring, capacity building, evaluation, core humanitarian standards on quality and accountability and learning and knowledge management. S/he will set up and maintain systems to regularly monitor the progress of the various projects against outputs, outcomes and impact, and will report on the progress to relevant program staff and Manager and the Head of Program. S/he will work closely with all program staff to ensure best practice and experiences from all staff are carried into the monitoring systems and practice.

With support from the Head of Program, the MEAL Manager will support the managers in ensuring timely submission of all reporting requirements internal or external evaluations and will serve as the primary focal point for contributing to the country office of accountability and learning framework. The MEAL Manager will coordinate with the initiatives and contribute facilitate cross-learning across sectors and field offices within the country offices.


Key Responsibility’s

Planning and Documentation

  • Participate in program design and proposal discussions, including support on theory of change development, log frame design, and budgeting for M&E.
  • Responsible for the design, quality, development, and completion of all assessments, monitoring efforts and evaluations
  • Establish a central documentation system for MEAL related project documents
  • Develop and operationalize a MEAL plan based on project documents and existing MEAL systems
  • Ensure that the M&E data (reports, baseline surveys, and evaluations) are easily accessible for all project managers and stakeholders

Establishing M&E System

  • Develop M&E plans, quality indicators and logical frame works for all proposals/ program documents in accordance with DRC MELMOP
  • Development guidance and frameworks for CO procedures, policies and processes that assist in institutionalizing and supporting MEAL in the country mission
  • Ensure full adherence to the developed M&E system in accordance with DRC minimum operational procedures for MEL and DRC evaluation policy
  • Provide technical guidance in the design and implementation of M&E activities for a DRC, Ethiopia, and Djibouti Including WASH, Protection, Shelter, Migration, livelihoods, Youth empowerment, etc
  • Develop and maintain database on program indicators related to various projects and provide technical inputs/service to Team Leaders, Technical Advisors, Project Managers, and the Head of Program
  • Set up and manage a system to deal with large volumes of monitoring and assessment data, using relevant software packages including mobile data collection for projects
  • Develop effective performance indicators and result framework that conform to the scope of work of projects
  • Support project and area managers and field-based MEAL focal points in developing data collection methodology and tools, and systems for on-going data analysis.


  • Conduct regular monitoring visits to all projects to ensure that all projects are on the right track in performing the planned activities and achieved the expected outputs
  • Ensure that monitoring data are fed into management decisions and used in program management.
  • Identify major challenges for project implementation and report to the senior management team for immediate decision making
  • Perform consistently and validation analysis of programmatic reports and facilitating improvements of record keeping and programmatic data reporting
  • Coordinate the development of a methodology for monitoring and verification of activities implemented in the field office Prepare and timely submit standard monitoring reports to the senior management team
  • Coordinate the development of an effective monitoring and evaluation and data systems management capacity, procedures, tools, associated methodologies and key documents to ensure standardization in evaluation and reporting practices
  • Coordinate with the Grants coordinator and finance department in tracking of program budget expenditure, provide technical assistance in performance and budget expenditures in BFU meeting

Capacity Building

  • Develop training materials to build the capacity of staff to monitor and evaluate programs and projects closely and conduct training accordingly
  • Capacity building and training of program and MEAL support staff on MEAL technical and conceptual areas.
  • Provide training for project staff and other stakeholders on various MEAL concepts and practices including project cycle management (assessments, design, MEAL and data collection
  • Coach projects staff in promoting participatory monitoring and learning activities
  • Assist project staff in creating enhanced data base systems both electronic and hard copy formats
  • Build team capacity and provide technical guidance to gather and analyze data for program improvement
  • Provide technical assistance to program staff for any baseline and end line surveys that are conducted 

Evaluation Activities

  • Prepare yearly evaluation plans as per Monitoring, evaluation, learning, minimum operational procures (MELMOP)
  • Prepare TOR for baseline surveys, end evaluations and need assessment carried out both internally and by external evaluator and facilitate the whole process
  • Coordinate on designing, implementing, analysis and dissemination of project evaluation reports
  • Organize meetings and produce reports for wider dissemination of project accomplishments; including external evaluation reports that goes along with the donor reports

Core Humanitarian Standard on Quality & Accountability

  • Work with Senior Management to determine and communicate a Quality Strategy in line with Organizational goals.
  • Prepare, and track the progress of annual accountability improvement plan (AIP) and follow up if the AI)
  • Develop and facilitate training that help all relevant staff to understand CHS standard and are equipped to apply it to their work.
  • Ensure all beneficiaries are aware of the key elements of DRC’ accountability policy and procedures and the expectations and standards required of DRC’s staff and partner staff
  • Lead the development, and oversee the implementation, of a plan for DRC to deliver on its minimum accountability standards in emergencies
  • Establish a sustainable Complaints Response Mechanism (CRM) at field office level which ensures all beneficiaries can make confidential complaints and be confident in response processes
  • Ensure that DRC’ Beneficiary and Donor Accountability policies and Procedures are widely available to all targeted personnel in a language that they understand Manage the organizational Quality Management System in line with the Core Humanitarian Standard requirements ensuring compliance.
  • In coordination with head of programs and area managers develop training and refresher modules that ensure that all staffs have an in-depth understanding of Accountability and are equipped to apply it in their working lives.
  • Continually review internal and external requirements to improve and develop the Core Humanitarian Standard
  • Publish different IEC materials of different languages that can be used to promote CHS among beneficiaries and stakeholders
  • Conduct quarterly beneficiaries’ consultation meeting to get feedback from the beneficiaries on quality improvement
  • Bringing together staff of different disciplines and driving the group to formulate and agree with quality procedures

Knowledge Management

Collect lessons learned from a different project on a regular base and share with different stakeholders for future programing

Initiate management response in relation to the lessons learned

Prepare an annual lesson learned and share with the SMT, RO, and HQ

Document and promote good practices, knowledge management and organizational learning around monitoring and evaluation approaches and incorporate lessons learned, best practices and technical innovation in plans and project designs


  • Plan for the production of different visibility materials
  • Make sure quality is assured for the visibility items to be procured

Job Requirements

Experience and technical competencies: (include years of experience)

  • Minimum 5 years of experience and requisite technical background and experience in monitoring, evaluation, accountability and learning of projects in humanitarian settings.
  • Demonstrated skills in program design, monitoring, evaluation accountability, learning and report analysis and writing.
  • Demonstrated skills in data management and developing tools and systems for monitoring and evaluation services
  • Demonstrated ability to work with supervisors and other senior officials, particularly in international settings.
  • Strong analytical skills including analysis of both quantitative and qualitative data.
  • Ability to work independently and as part of a team
  • Excellent Information Technology skills.
  • Proficiency in common computer packages – i.e. Word, Excel, SPSS, Power point etc. 


  • University degree in social sciences, development planning, evaluation, survey implementation, statistical research and /or project management 


  • Excellent written and oral presentation skills (in English and Amharic)
  • Excellent proficiency in English is essential
  • Excellent proficiency in Amharic essential; having both would be an asset.

All DRC roles require the post-holder to master DRC’s core competencies: 

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Acting in line with DRC’s vision and values

How to Apply


Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

We only accept applications sent via our online-application form on under Vacancies. 

Please forward the application and CV, in English through the stated website no later than November 14,2019.

For general information about the Danish Refugee Council, please consult

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

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